"Having three estates agents round to value the property I chose James Alexander as Ken who valued the property took the time to discuss my requirements and then gave me his honest valuation of my property. All the way through the sale Caroline could not have been more helpful always on hand to offer help or advice and always providing excellent feedback after visits. With the help of Caroline's excellent negotiation skill I achieved the exact asking price that Ken had advised in our first meeting. I could not be more happy with the service I received that went above & beyond my expectation, I will definitely use them again."
Graham Clayton, November 2012
"James Alexander have managed two properties of mine for a number of years now and are also acting as the agents in the sale of one of them. They have always been helpful, professional, trustworthy and competitive and all the staff at the branch are friendly and personal. I certainly would consider them overall to be one of the best agents in the area for both sales and lettings."
Bianca Martin, October 2012
"Having received such an excellent service from James Alexander on the sale of our house, we would highly recommend that anyone considering appointing an agent look no further! We found Ken and his team to display a professional, diligent and informative service that we found set them apart from various other agents and we are so pleased that we chose James Alexander as we had a quick and smooth sale that as teachers with busy schedules, we really appreciated. With thanks to Ken and his staff - you are highly recommended!"
Mr & Mrs Wicks, October 2012
"James Alexander (JA) have been managing my three studios for the last three years; I recently sold one and asked JA to conduct the sale. As a solicitor myself I have high expectations of service; the team at James Alexander are truly excellent. They are quick to respond and find practical solutions to problems; they always help to maintain great relationships between landlords and tenants and always supply all documents on time in an easy format. The key critical difference between JA and other agents in the area (who I also used sometimes) was that JA tenants are always very good; i.e. JA carefully check and verify the tenants to ensure they are not disrespectful of others property and trash it (unlike the other agents tenants all of whom caused several problems and hence the reason me selling one of the studios and transferring others to JA away from the other agents). With respect to the sale : this was conducted very professionally and at times although it looked as if it could fall through JA managed to achieve it to my great delight. I will never let the 2 studios I have be managed by anyone other than JA if I can avoid that as the stress caused by other agents exceptionally poor management plus the amounts of money that I have lost through the other agents incompetence defy belief: I have decided it is simply not worth using anyone else for lettings management. If you want a good service with no nonsense and you don't want to pay for an agents learning curve (by making mistakes with your property and losing you money) then I would certainly recommend JA very highly. Kind regards"
Shubha, October 2012
"I have recently purchased a property from Ken at James Alexander’s in Norbury. I found the transaction was delivered very smoothly, aided by Ken's keenness to deliver a fine service. Always very polite and kept me up to date regularly without prompting. Telephone staff were always happy to help and passed messages on speedily. Jack took me on my second viewing and was on time and very well presented, offered advice and ideas for the property. Both Ken and Jack are in the right jobs. They both have vast knowledge and know how to handle difficult sellers and sales. I would fully recommend them. Ken you have been a pleasure to work with over the last few months. Thank you for all the effort you have put in to complete this sale. Regards."
Ms Lyn Catchpole MBE, October 2012
"I had 2 properties to rent and both needed extensive work to be done before letting. Ken managed all the work done and soon after that he found tenants also. Both the properties are now let. I am so happy that I moved from my previous agent to James Alexander. I will strongly recommend them to anybody. We wanted them to sell my sons house and believe it or not they found a buyer for us in two weeks and very professionally they took us through the whole sale. We wish them all the best."
Dr PJ, October 2012
"I found James Alexander to be friendly and professional. They stayed in regular contact with me and dealing with them was great as they made the whole experience stress free. I would recommend using James Alexander as their service really was first class."
Jade Prior, June 2012
"We had several estate agents come to value our house but as soon as we met Ken we knew that he was the estate agent for us. He was very honest and professional right from the start and he gave what we thought was a realistic valuation. The professionalism continued with his colleagues and we were kept up to date and informed every step of the way. We also found them very understanding and supportive when things did not go to plan. If we decide to sell up in the future James Alexander, Ken, without a doubt will be our only call. Thank you so much for everything."
Rose & Pat Guihen, April 2012
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