I let out my property using James Alexander and they were nothing short of brilliant! Every single staff I've had an encounter with - Ken, Kelly, Jack, Kit, Zahra - gave me the best customer service each time.
Should I ever need to again, I will not hesitate leaving my property under James Alexander's management.
T.O, March 2018
To be honest, I never met a professional agent like Kelly since I am renting in London. Kelly assisted me from the 1st day I told her the kind of the property I wanted to rent from J.A State agency. She did what she can to get me something meeting my choice. Any help needed was always welcome. I regret to leave James Alexander S. A as the Landlord wanted to come back to his property. I take this opportunity to said thank you very much to Kelly. I promised to comeback anytime house business occurs in the future.
Tenant, March 2018
Caroline and Zara are both very helpful and courteous. They are always very bubbly and happy to assist.
Any issues and they instantly respond.
Imran, February 2018
I will start with saying what excellent service I received but I but r James Alexander agent - Ken Hume & his staff. When I told Ken I would like an evaluation and that I was not sure if was ready to sell, Ken attended my property gave me a valuation - within a couple of days. I advised I was not sure what I wanted to do. Ken advised that he would wait for me to contact him. I was not pressurised by Ken or his staff, at all to put my property on the market.
Ken also discussed other options - with regarding to renting the property out, again no pressure was applied.
I eventually decided to put my property on the market with James Alexander- I felt they were an honest and trustworthy agents. They were very professional from start to the end, they certainly helped during the stressful times, they were pretty prompt in all their actions.
When I became concerned about the property I was buying from another agent - Ken attended the 2nd viewing with me and gave valuable and honest advice - yet again there as no pressure to sell or buy. I would certainly recommend James Alexander to anyone who want to sell there property.
Tayo Dawodu, January 2018
I found James Alexander to be excellent agents throughout the sale process. Ken Hume is clearly very experienced and knows the local area well. We were selling at a slightly tricky time because of political uncertainties, and he was very realistic but reassuring in managing our expectations. Caroline was also very helpful in keeping us informed of developments throughout the sale process. Her regular and friendly phone calls were much appreciated.
Torquinian, January 2018
A very friendly bunch of people who are there to help you. Good communication over the phone as well as emails. Always ready to answer all questions . Thank you!
Marta, January 2018
Being a difficult sale case as I live abroad and more things had to be dan from the estate agent,I am at the end happy with the choise of J Alexander .The hole process was not easy and there were times I was uncertain ,but at the end all things went well and in time,as I had some personal time deadlines.Thank you all In JA and especially Ken Hume.
Sotirios Michopoulos, December 2017
Ken and his team are the most friendly and helpfull.
From the first day Ken walk into my flat to value my property all went very smooth.
Not only he value my place he as well listen to what I was looking for and found new house for my family next day.
We were under offer 2 weeks after and from that point Caroline was exceptional.
Very supportive to the last minute when I picked up keys to our new place.
All staff members where always polite and helpfull.
Would definately use them in future.
Marzena, November 2017
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