Caroline has been nothing but helpful throughout the process especially knowing we were first time buyers. She also went out of her way after the contracts were exchanged to ensure our move went well and that we were settling in ok. She was also very empathetic with some of the challenges we faced and offered suggestions to assist in resolving some of the issues. Caroline has been outstanding to say the least.
Mun, October 2016
When my wife and I decided to sell our home of 38 years we were apprehensive and uncertain as to how to proceed. We had valuations from three different estate agents and we both decided with little hesitation to go with James Alexander.
Ken's professionalism and extensive knowledge of the local area was backed up by an equally obvious enthusiasm for the task: he is a courteous and likeable man and he patiently took us through all the stages we might expect when selling our house.
Our faith in Ken was never tested in the weeks after we put the house on the market. He was readily accessible by phone and email and gave us shrewd advice whenever we needed it.
His manager is Caroline and she helped to arrange all the viewings, and then, once an offer had been accepted, nursed both us and our purchaser through to completion. She is a cheerful and reassuring voice at the end of the phone. I am guessing there are very few situations which Caroline has not encountered before and she coped with all potential glitches with equanimity.
I have no hesitation in recommending James Alexander to anyone contemplating selling their property; local knowledge, personal service, good people – what more could you want?
Peter Miles, October 2016
Kelly, she such a lovely,wonderful and caring person I ever know. with very good customer service keep it up
Millicent, October 2016
Kelly has always been helpful and always tries to fix the issues that arise, would recommend her to anybody.
Her mannerism and enthusiasm will help you resolve the problems you have. she has a good knowledge of the area and its people.
Paul Tropea, October 2016
This is the 2nd time Kelly has found a property for us. We have stuck gold both times and view Kelly as our lucky charm!
She's is forever professional and helpful but above all is always smiling and trying her best for us.
We really do appreciate everything she has done for us and would recommend herself and James Alexander to anybody looking to buy/sell or rent.
Robert and Pauline
Robert Norris, October 2016
Both Caroline and Jack are very helpful with regards to buying a property and letting. Both are very professional and kind, they will make you feel at ease too. Also they both work very efficiently and meets their clients needs the best they possibly can .
Kim, October 2016
We have now purchased our first house with James Alexander and we could have not been happier with their service. Caroline looked after us from the very beginning until the end and has been a real mentor and always a big support for us. I would like to thank you all for the big effort you have always put answering all our questions with a smile and for delivering a great customer service. Margherita and Mariano
Margherita Gallini, October 2016
We were really impressed by the service we received buying through James Alexander. They were honest, reliable and very helpful, even letting us come back to view the house and measure up on a few occasions whilst the sale progressed. Everyone we dealt with at James Alexander were fantastic and I've already recommended the agency to friends selling.
Ella & Chris, October 2016
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