"James Alexander is an estate agent i have used, for more than 20 years. They are honest and trustworthy agents who really care about their customers, thence why i have chosen to use them when dealing with properties. I met Ken is 1992 after asking for a valuation for my property with the view to sell. Ken gave me honest advice and although, i did not sell at this point, he was always willing to give me good advice and options available at the time and without any pressure. Approximately 10 years later when i called this agent again, he could still remember me! This agent is more than just a business trying to get money from commission and this is why, i have gone back to them again and again. I felt so comfortable with Ken, that i even asked him if he would mind viewing a property that i was interested in purchasing, and may i add, this was not a property sold by James Alexander but another estate agent (Haart), and he was so kind as he came along with me to give me his opinion, as i was a single parent and on my own and needed reassurance. Now how many people would do that? Caroline is someone i used in my most sale and purchase, and she also gives honest advice, which is most importantly what a customer wants, especially at those stressful times of buying, selling, and moving home. Caroline kept me updated along the way, which made the whole process so much easier. I would recommend this estate agents, over and over again as they are very genuine and most importantly, they really do care.
Vicky, March 2016
"Caroline was a pleasure to deal with during our purchase. Not at all pushy like other agents we encountered. Very good experience."
Colette, February 2016
" We have just purchased a property through James Alexander and have to say they were by far the most honest, straightforward,
professional, communicative and caring estate agents ive ever come across and i think i viewed with and contacted just about every agent in Croydon during our search.
We had the pleasure of dealing with Caroline as our sales negotiator during the purchase, and i have nothing but praise for her and the whole team, who were always incredibly responsive to any enquiries i had. I found the whole buying process with them very straight forward and clear. They were up front and honest at every point. and genuinely felt that they care just as much about the buyer as they did the vendor.
I wouldn't hesitate to buy or sell through them again, and would thoroughly recommend! Our last buying process was so stressful experience, i was almost dreading doing it all over again, and despite being set back in dates, it was pretty stress free.
So from the bottom of our hearts, THANK YOU!!
Grace English, February 2016
"Caroline is one in a million. She kept in regular contact during my sale, she was go between the purchaser and the two solicitor sonquite a few occasions. Nothing was too much trouble for her. Kit was also brilliant when Caroline was not available."
Sandra, January 2016
Barnard Marcus wasted 6 months of my time after 2 failed sales went to James Alexander and within 48hrs they had my house sold for 20k more Caroline was absolutely amazing."
Mr M, January 2016
" The only estate agent i trust is James Alexander. KELLY , one of their agents, is an amazing person, a true star. She handled everything for us beyhond the scope of her functions, treating us like family. I'm so happy with the service and all thanks to her. I will remain a customer of James Alexander for many years for sure. Thank you for everything. MAKE SURE YOU HOLD ON TO KELLY!!! SHE IS GOLD!!!"
Miguel Lima, January 2016
"Having decided to sell my house in Norbury, I spoke with several estate agents, including Ken of James Alexander. I unfortunately
made the mistake of going with another agent, mainly because they convinced me that they could sell my property at a much higher price and although their fees of 2.5% were much higher than James Alexander, I went with them because of their insistence that their valuation was achievable.
I am now extremely annoyed with this particular agent, because i ended up continually dropping the price and eventually selling the property at the same price as Ken had originally said should be the realistic valuation. In other words, i have sold the property at roughly the same price as Ken recommended, but i now have to pay the rival agent's extortionate fees.
I found that Ken was the only agent that i spoke to that was straight and honest with his professional advice and had the sale not gone through at the last moment, i would have re marketed it with him and only wish i had placed my property with him in the first place.
The way he dealt with me and my situation, even after i decided not to go with him initially, was exemplary and i would urge any prospective sellers not to listen to false promises from others and place your business with James Alexander, who will give you honest appraisals and your best interest will always be their priority.
Ian Holden, December 2015
" I have used JA for over 3 years. What sets them miles apart from other agencies are:
(1) honest and accurate, real-world information given to customers, unlike many other agency who will give you false
incentives just to get your business.
(2) extremely useful alerts, news and information that are regularly being broadcasted regarding property market in general. This is accessible to anyone free of charge.
(3) genuinely look after their customer interests without ripping off people at the other end.
That is my experience and would recommend this agency to anyone."
Babul Miah, December 2015
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