"The patience and tenacity shown by all staff during a challenging and difficult sale could not be bettered. At all time they were professional, sympathetic and I had every confidence that they would do everything in their power to secure a sale and represent my best interests. I totally recommend using this company."
Sharon, July 2015
"I wish to record my thanks and appreciation for all the hard work both Caroline and Kit gave to assisting me with the purchase of my dream home. I first contacted Alexander James when I spotted the property for sale on Rightmove. I had already found a purchaser for my existing home, and as about to exchange contracts in order not to lose my sale of my flat. I decided to take the risk and exchange contracts, which meant I needed to exchange and complete the purchase of the new home by 30th March, or find suitable rented accommodation I viewed the property on Saturday 14th February and agreed terms with the vendor by Tuesday 17th. From that point on, Caroline came into her own, she was persistent in making sure both sets of solicitors responded quickly and did not allow either side to drag their feet. When Caroline was not available, Kit stepped in and provided an equally efficient and professional service. Like the majority of property transactions, the process can be very stressful and frustrating, mine was no different. Unfortunately the solicitors I had been recommended were not as customer focussed as I would have expected. Very little was achieved unless either Caroline or I contacted and harassed them into action. With the persistence of Caroline I was able to exchange contracts on Friday 27th March, and complete the purchase on Monday 30th March - the same day the sale completed on my existing home. Without Caroline and Kit's tenacity I probably would have lost the opportunity to purchase my new home, and living in rented accommodation. I whole-heartedly recommend Alexander James to anyone thinking of appointing an Independent Estate Agents with a very personal and professional touch. Both Caroline and Kit will assist you throughout the process, and if your experience is anything like mine, you will be immensely relieved to have them both working with you, and for you."
DR, April 2015
"James Alexander were more than helpful to us trying to sell our mothers long term home. They did not give us the 'usual' estate agent jargon and were very honest and realistic. Found the process very easy with them despite the usual dragging of the conveyancers heels especially at the very last minute Caroline was great at chasing up solicitors. Have never really had a problem with estate agents in house negotiations, only solicitors however straightforward the transaction. everyone at the office was always reliable and patient but of course big thank you to Caroline. would certainly use James Alexander again."
Shelagh Murray Hall, April 2015
"I appointed James Alexander (Caroline Rollins) on the recommendation of a friend and am so pleased that I chose them to market and sell my house. From the outset Caroline was extremely professional and always had time for any queries that I may have had. The marketing photographs taken by Jack were excellent. Caroline accompanied the prospective buyers during their viewings and followed up with them afterwards. She kept in touch with me throughout and was very proactive in keeping in touch with they buyers to ensure the sale went smoothly. I cannot recommend Caroline Rollins and the team at James Alexander highly enough.
Susan, April 2015
"My sister and I had to sell my mothers house, a probate sale of a house we had both known as children 40 years ago, James Alexander couldn't have done more for us. A very realistic valuation, friendly and professional, time not an issue at a point in my life when honesty and time mattered. Then it got better!!!!!!!! When we were ready to sell they advised us about best marketing price and how to go about getting the best offer, not over pricing , no promising the earth and unable to deliver as other agents would have tried. Kens team are lovely. They are friendly and kind. I could almost be their only customer, every detail remembered. They worked their socks off showing our home to the many interested buyers. then helped us chose the best buyer (the highest offer isn't always the best bet). We have been kept in the loop at every stage, phone calls keeping us updated, being fab go-betweens for us and our buyers. They even did everything twice as my sister and I aren't reliably communicating. We have ended up with a non conventional contract (work between exchange and completion) which might have been a scary nightmare but Ken and his team have seen every possibility over the years and made it so easy and simple. All the solicitor had to do was cross Ts and dot Is. I have felt so safe with J Alexander's knowledge and experience that as a result we have a super buyer and a happy seller with minimal stress. Thank you Ken and team!! Use them - either to buy or sell - they couldn't make a potentially traumatic job easier or more fun (if buying and selling can be fun)"
Amanda, March 2015
"James Alexander were a pleasure. Even after we'd exchanged (but before completion), Caroline went out of her way to ensure our contractors could access the property, although there was no longer anything to gain for the agents, we would hardly have forfeited our deposit if the builders had had to wait another week. Couldn't imagine most other estate agents doing this. They also managed to nudge things along when things seemed to be taking a long time with the other side's lawyer. Would use them again."
Sam, March 2015
"Thanks Caroline for all your help with my purchase, I was very impressed how on the case you were with communicating between all parties. I felt like you were in control and on top of things at all times and am very grateful for your help and hard work leading to my successful purchase."
Simon, February 2015
"Thanks so much to everyone at James Alexander (particularly Caroline) for making the inevitable headache run very smoothly. You steered both solicitors to a successful completion, which was nothing short of a miracle! Thanks again."
Simon Lea, February 2015
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