Barnard Marcus wasted 6 months of my time after 2 failed sales went to James Alexander and within 48hrs they had my house sold for 20k more Caroline was absolutely amazing."
Mr M, January 2016
" The only estate agent i trust is James Alexander. KELLY , one of their agents, is an amazing person, a true star. She handled everything for us beyhond the scope of her functions, treating us like family. I'm so happy with the service and all thanks to her. I will remain a customer of James Alexander for many years for sure. Thank you for everything. MAKE SURE YOU HOLD ON TO KELLY!!! SHE IS GOLD!!!"
Miguel Lima, January 2016
"Having decided to sell my house in Norbury, I spoke with several estate agents, including Ken of James Alexander. I unfortunately
made the mistake of going with another agent, mainly because they convinced me that they could sell my property at a much higher price and although their fees of 2.5% were much higher than James Alexander, I went with them because of their insistence that their valuation was achievable.
I am now extremely annoyed with this particular agent, because i ended up continually dropping the price and eventually selling the property at the same price as Ken had originally said should be the realistic valuation. In other words, i have sold the property at roughly the same price as Ken recommended, but i now have to pay the rival agent's extortionate fees.
I found that Ken was the only agent that i spoke to that was straight and honest with his professional advice and had the sale not gone through at the last moment, i would have re marketed it with him and only wish i had placed my property with him in the first place.
The way he dealt with me and my situation, even after i decided not to go with him initially, was exemplary and i would urge any prospective sellers not to listen to false promises from others and place your business with James Alexander, who will give you honest appraisals and your best interest will always be their priority.
Ian Holden, December 2015
" I have used JA for over 3 years. What sets them miles apart from other agencies are:
(1) honest and accurate, real-world information given to customers, unlike many other agency who will give you false
incentives just to get your business.
(2) extremely useful alerts, news and information that are regularly being broadcasted regarding property market in general. This is accessible to anyone free of charge.
(3) genuinely look after their customer interests without ripping off people at the other end.
That is my experience and would recommend this agency to anyone."
Babul Miah, December 2015
" My boyfriend and i are really happy with our purchase with James Alexander. Caroline especially was really helpful all along the way, and always kept us up to date with what was going on, so a big thanks to her we got the property we were looking for. We would definitely recommend this agency, the whole team are really professional and helpful.
Daniela Pletz, November 2015
" I have a positive experience with James Alexander and in particular with Caroline Rollins. From the start of my lease to the end of my lease, they responded to all my queries as well as they attended to any repairs in the flat in a prompt matter. They provide the most important thing: peace of mind. Caroline brings a caring side to the business."
Suren, November 2015
"I asked James Alexander to value and quote for acting as a selling agent as it was they were the agent who was dealing with the sale when i bought in 2008, and i was very impressed with how they dealt with me then as a prospective purchaser. It was encouraging to see that Caroline was still there when i came to sell, and i was also impressed with Ken's initial valuation visit - he was professional but also took an interest and knew the local area well. The quoted fee was competitive. Throughout the sales process they gave good advise (including when one fell through) and dealt effectively with all parties, including maintaining effective communication with solicitors. I did not have to wait to ask what was happening, but provided with timely updates. As i was selling at a distance, and in fact never met the purchaser, it was vital that i could rely on my agent and trust them to look after my buyer. James Alexander looked met my high expectations. "
Paula Webb, November 2015
" I have dealt with James Alexander for the last few months and found them to be very helpful and easy to deal with. I recently purchased a property through them and had a good overall experience throughout the purchase process. I currently let out a property with them and Ken is always updating me with any issues that may arise and need sorting out and issues get resolved quickly with ease.
I find all the staff to be very polite, very responsive and have great attitude, they seem to provide very good customer service. Has been very hassle free dealing with them and i look to continue the relationship for years to come.
Angie, October 2015
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