" I have a positive experience with James Alexander and in particular with Caroline Rollins. From the start of my lease to the end of my lease, they responded to all my queries as well as they attended to any repairs in the flat in a prompt matter. They provide the most important thing: peace of mind. Caroline brings a caring side to the business."
Suren, November 2015
"I asked James Alexander to value and quote for acting as a selling agent as it was they were the agent who was dealing with the sale when i bought in 2008, and i was very impressed with how they dealt with me then as a prospective purchaser. It was encouraging to see that Caroline was still there when i came to sell, and i was also impressed with Ken's initial valuation visit - he was professional but also took an interest and knew the local area well. The quoted fee was competitive. Throughout the sales process they gave good advise (including when one fell through) and dealt effectively with all parties, including maintaining effective communication with solicitors. I did not have to wait to ask what was happening, but provided with timely updates. As i was selling at a distance, and in fact never met the purchaser, it was vital that i could rely on my agent and trust them to look after my buyer. James Alexander looked met my high expectations. "
Paula Webb, November 2015
" I have dealt with James Alexander for the last few months and found them to be very helpful and easy to deal with. I recently purchased a property through them and had a good overall experience throughout the purchase process. I currently let out a property with them and Ken is always updating me with any issues that may arise and need sorting out and issues get resolved quickly with ease.
I find all the staff to be very polite, very responsive and have great attitude, they seem to provide very good customer service. Has been very hassle free dealing with them and i look to continue the relationship for years to come.
Angie, October 2015
"Some 13 years ago i sold my house through this estate agent to buy in a different area plus had enough left over to buy a flat for rent. New to being a landlord i asked them to source a suitable property which they did.
Fantastic advice. In 13 years, it hasnt been vacant for more than a couple of weeks with little work needed in that time. The longstanding staff particularly Kelly and Caroline have given an excellent service throughout . Cannot recommend them highly enough.
Ray, October 2015
" I have been dealing with James Alexander for many years and they have always been extremely professional. All staff members are polite, friendly, approachable, and very helpful. This estate agent is a true asset to Norbury and offers a first class service."
Andria, October 2015
" I have rented various properties through James Alexander over the years and always found them to be helpful, over they years i have got to know them and feel i could raise any concerns i do have with any member of the team to find the message us always passed on and dealt with accordingly. A lovely bunch of people. "
Ms B Kallar, October 2015
" An agency that cares, provides support and isn't primarily profit orientated. I was positively taken aback with the direct, honest and highly personalised treatment i received from this agency. Not only did i feel they were representing my interest in front of the landlord, but provided me with the countless pieces of advice, than an inexperienced tenant would have had to learn the hard way.
Kelly made the renting experience as seamless as possible and addressed any issues with enthusiasm and immediacy. I recommend James Alexander enough."
Magda, October 2015
" I have recently bought a flat that was marketed by James Alexander. Firstly i viewed the flat with James who was really helpful and was able to answer all my questions as well as liaising with the vendor with further questions that i had. He was then very good at keeping me informed of other offers /the stage of my offer etc and i always felt in the loop. Once my offer was accepted, Caroline became the main point of contact and was brilliant at chasing the solicitors on both sides as well as providing a very quick response to any queries i had. I also had later viewings of the property with Kit who again was very professional and helpful. I couldn't recommend the team highly enough and especially Caroline for all her help, professionalism and cheeriness throughout the whole process! It was my first experience at buying a flat and i would certainly use James Alexander if i ever came to selling my flat. 10/10!
Eve Barraclough, September 2015
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