Ken and Caroline were a dream to deal with. Having previously dealt with large chain estate agents who employ slimey salesmen with no knowledge of the property market it was a refreshing change to receive old school service and genuine local knowledge.
They gave us clear and fair advice on pricing and the property sold quickly at asking price. Their rates were very reasonable too.
Martin, October 2016
I have used James Alexander to manage the rental of my flat for the past 8 years and have just used them to deal with the subsequent sale. As a letting agent I can't fault them. I always receive excellent service with any issues dealt with in a timely fashion with minimal fuss and maximum efficiency. They are reliable, trust worthy and provide an excellent service. The staff all go above and beyond and have a vast network of contacts should any maintenance issues arise.
Having had such an excellent service from the rental side of James Alexander it was no surprise to receive the same level of service when dealing with the sale. They are a small friendly company and even though I have not met most of the staff face to face, always get a friendly personal response.
Kelly has been my port of call for rentals and does a fantastic job as a lettings manager. She is amazingly resourceful and always knows where to find the right people for the right job. Kelly is always incredibly patient when I have maybe been a little too demanding!
I have dealt with Caroline for many years and she oversaw the sale of my flat. Caroline has gone above and beyond in helping tie up loose ends and is an agent I would happily go back to time and again.
Caroline and Kelly are just two of a great team including Jack and Ken and many other long standing members of staff. Unlike
many larger firms the staff turn over seems to be very low meaning you build a very personal relationship with the staff and takes much of the stress away from being a landlord.
It is safe to say I would recommend James Alexander for sales and lettings without hesitation
Nick C, October 2016
James Alexander proved to be an exceptional estate agent. The service was efficient from the valuation to completion. There were many challenges in the chain. Caroline was amazing! She was supportive, positive, patient with us, kept us informed and did everything she could to secure the sale. We also appreciated the professionalism and help from Ken, Jack and James. We would have no hesitation in using James Alexander again.
Jenny and Dave, October 2016
My first contact with James Alexander was with Ken Hume. I was impressed with his obvious knowledge and experience and he gave me honest, informed advice about renting or selling the property. The property was then marketed after Jack had taken professional photos.
Caroline then took over the day to day selling process which, through no fault of her own, became protracted. Throughout the ensuing complications, both Caroline and Ken worked as a team to ensure we achieved the sale at the price I was happy with.
Gary, October 2016
Consistent, charismatic long-term excellence
I am always curious about what makes an organisation successful and James Alexander is a perfect example. The long established history, professional and friendly team, expert knowledge and fair and honest negotiating skills or their open and transparent approach. It is a sum of all these things and a brilliant founder at the helm, Ken Hume who keeps things on course throughout. James Alexander are an agency who handles property but always remember to treat people like people and so provide consistently excellent results. Highly recommended.
S Mayaveram, September 2016
"Helpful, courteous and professional. Thanks for all you have done to help us over the past five years as a tenant."
NM, September 2016
" We could not have asked for a better service from Ken at James Alexander. Not often you get an Agent that goes above and beyond what they should do., however Ken was always there as and when required. A very professional service from start to finish!"
Colin Love, April 2016
"I have been working with the James Alexander team for over 10 years and the relationship ended with a great quick processed flat sale. The team are very professional and quick to reply to emails/calls. Its been a pleasure."
Samina, April 2016
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