"I appointed James Alexander (Caroline Rollins) on the recommendation of a friend and am so pleased that I chose them to market and sell my house. From the outset Caroline was extremely professional and always had time for any queries that I may have had. The marketing photographs taken by Jack were excellent. Caroline accompanied the prospective buyers during their viewings and followed up with them afterwards. She kept in touch with me throughout and was very proactive in keeping in touch with they buyers to ensure the sale went smoothly. I cannot recommend Caroline Rollins and the team at James Alexander highly enough.
Susan, April 2015
"My sister and I had to sell my mothers house, a probate sale of a house we had both known as children 40 years ago, James Alexander couldn't have done more for us. A very realistic valuation, friendly and professional, time not an issue at a point in my life when honesty and time mattered. Then it got better!!!!!!!! When we were ready to sell they advised us about best marketing price and how to go about getting the best offer, not over pricing , no promising the earth and unable to deliver as other agents would have tried. Kens team are lovely. They are friendly and kind. I could almost be their only customer, every detail remembered. They worked their socks off showing our home to the many interested buyers. then helped us chose the best buyer (the highest offer isn't always the best bet). We have been kept in the loop at every stage, phone calls keeping us updated, being fab go-betweens for us and our buyers. They even did everything twice as my sister and I aren't reliably communicating. We have ended up with a non conventional contract (work between exchange and completion) which might have been a scary nightmare but Ken and his team have seen every possibility over the years and made it so easy and simple. All the solicitor had to do was cross Ts and dot Is. I have felt so safe with J Alexander's knowledge and experience that as a result we have a super buyer and a happy seller with minimal stress. Thank you Ken and team!! Use them - either to buy or sell - they couldn't make a potentially traumatic job easier or more fun (if buying and selling can be fun)"
Amanda, March 2015
"James Alexander were a pleasure. Even after we'd exchanged (but before completion), Caroline went out of her way to ensure our contractors could access the property, although there was no longer anything to gain for the agents, we would hardly have forfeited our deposit if the builders had had to wait another week. Couldn't imagine most other estate agents doing this. They also managed to nudge things along when things seemed to be taking a long time with the other side's lawyer. Would use them again."
Sam, March 2015
"Thanks Caroline for all your help with my purchase, I was very impressed how on the case you were with communicating between all parties. I felt like you were in control and on top of things at all times and am very grateful for your help and hard work leading to my successful purchase."
Simon, February 2015
"Thanks so much to everyone at James Alexander (particularly Caroline) for making the inevitable headache run very smoothly. You steered both solicitors to a successful completion, which was nothing short of a miracle! Thanks again."
Simon Lea, February 2015
"This was our first experience of buying a house and I can not praise Caroline Rollins enough for her support and guidance throughout what is a stressful process - often estate agents are given a bad name, likened to traffic wardens, but not in this case Caroline is a true professional."
Dan Craig, January 2015
"I was incredibly impressed by the personal level of service we received when purchasing our house through James Alexander. We had not brought a house before and we were led through the process seamlessly with Caroline on hand to answer our questions promptly. We were able to view the property on multiple occasions and got a great service from Kit who was very well informed on the property particulars. We would certainly recommend to other young first time buyers looking to purchase property in the area."
Ed, December 2014
"I have used James Alexander to sell two houses now and would not hesitate to recommend them to friends. Valuations have been honest and I like the no bull approach that they provided. Viewings were accompanied which made my life easier so no awkward moments and feedback was honest. So nice not to get agent lip service. The details that they prepared had great photos and I really do think that this helped us to get an early sale. Thanks Ken & the team another move done and I am grateful for the hassle free help. They say what they will do and then do what they said that they would. To be honest I would not have used them so many times if they hadn't! A refreshing change from some of our other experiences with agents & I wish them well for the future."
Ian Hession, September 2014
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